ServiceNow Service Mapping Practice Test 2025 – All-in-One Guide to Master Your Certification!

The correct phase during which the server RAM value is discovered is Identification and Exploration. This phase involves the process of collecting detailed information about the IT infrastructure components that have been identified. During Identification and Exploration, ServiceNow gathers extensive details about the servers, including their configurations and resources, which encompasses RAM, CPU, operating system details, and other critical attributes.

This phase is pivotal because it involves not just recognizing what devices are present in the network, but also validating and drilling down to the specifics of each device discovered. The exploration of these details is essential for accurately representing the IT environment in the ServiceNow Configuration Management Database (CMDB).

In contrast, the Port scan phase primarily focuses on determining which hosts are active, identifying open ports, and protocols but does not delve into operational specifics like RAM. Classification is concerned with determining the type of device or application based on its characteristics but lacks the depth of resource specifics. While Classification and Identification may encompass aspects of both recognizing the type and identifying some details, it does not specifically narrow down to physical resource characteristics like RAM, making Identification and Exploration the accurate answer.